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In this episode of The Ticket, Harry Spence, Director of Customer Support at ScreenCloud, joins us to discuss the critical aspects of selecting and implementing AI agents. In conversation with Intercom’s Senior Director of Human Support, Bobby Stapleton, he explores ScreenCloud’s customer support strategy, the importance of technology integration, and the need for a proactive […]
We’ve spoken a lot about preparing your support team for a new way of doing customer service with AI, but what about preparing your customers for a new way of receiving customer support? According to a recent Gartner survey, 64% of customers would prefer it if a business didn’t use AI for customer service. The […]
In this episode of The Ticket, John Rossman joins us to discuss the concept of “Big Bet Leadership”. Rossman, an early Amazon executive who played a key role in launching the Amazon marketplace business in 2002, talks about his theory with Bobby Stapleton, Our Senior Director of Human Support. “Big Bet Leadership” involves emphasizing the importance of making […]