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Why reducing customer complaints is something businesses pay attention to Kai Wong · Follow Published in UX Collective · 6 min read · Just now — Share Photo by Tima Miroshnichenko: https://www.pexels.com/photo/a-woman-in-brown-blazer-working-in-the-office-5453818/ “Customer Service is part of the User Experience.” A Head of UX told me while giving an anecdote about mentoring Junior Designers. It […]
The world has changed a lot since the “Digital Peak” of 2020–2021 and such changes are likely to bring new opportunities Photo by Li Zhang on Unsplash The past few years have brought significant shifts in the job market for design professionals. Many of these changes have been difficult—marked by layoffs, career pivots, and a […]